Refund & Cancellation Policy

1. Digital products & downloads

Our conversation packs (PDF transcripts, translations, and audio) are digital products delivered instantly. If you are not satisfied, you may request a refund within 14 days of purchase, provided the item has not been substantially downloaded or consumed. Because these are digital goods, once a file has been downloaded that specific item may no longer be eligible for a refund (where permitted by law, you expressly consent to immediate access and acknowledge that your statutory right of withdrawal may be lost once the download begins).

2. Premium access

If you purchase premium access to the learning content and are not satisfied, you may request a refund within 14 days of purchase, as long as usage has been minimal. Refunds may be declined where we detect significant use or abuse of the refund process.

3. Subscriptions (if applicable)

If we offer a subscription, you can cancel at any time and you will keep access until the end of your current billing period. We do not provide partial refunds for the unused portion of a billing period unless required by law.

4. How to request a refund

Email contact@frenza.app with your order number and the email address used at checkout, and briefly tell us why you would like a refund. You can also request a refund directly through our payment provider using the receipt it emailed you. We aim to respond within a few business days.

5. Processing time

Approved refunds are issued by our payment provider to your original payment method. It typically takes a few business days for the refund to appear, depending on your bank or card provider.

6. Exceptions

We may decline refunds that fall outside the windows above, that involve substantial use of the content, or where we reasonably believe the refund process is being abused. This policy does not affect any mandatory consumer rights you have under the law of your country of residence.

7. Chargebacks

If you have a problem with a purchase, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account access being suspended.